Terms of Use

Terms of use

About www.siganospack.gr

www.siganospack.gr is the online store for the exhibition and distribution through the Internet of the products of the company under the corporate name “WING PACK IKE”, with its seat on 62 Martyron 147, Τ.Κ. 71304, Heraklion, Crete, tel./fax: +30 2810316830 (hereinafter referred to as the “Company”, hereinafter the Company

Before you start using our e-shop and before each transaction though it, make sure that you have consulted and accept the following terms and conditions that apply specifically for the use of the online store of www.siganospack.gr. Any use of the website www.siganospack.gr implies your explicit and unconditional consent to these terms.

  1. Terms of Use

The Company reserves the right to unilaterally modify or renew the present terms and conditions, according to its needs and/or the transactional manners. The Company undertakes the obligation to inform the users for any modifications as well as for any change of this present e-shop. Please note that any change of terms does not refer to orders that you have already placed prior to these changes. Please check the “terms and conditions” page regularly for any changes or modifications.

  1. Information provided & product availability

The Company is committed to the completeness, validity and accuracy of the information presented on its website and are related to the services provided and the products sold by our e-shop without prejudice to any technical or typographical errors that have occurred unintentionally. In case that a product is not immediately available the relevant indication will be presented below or next to the product name and code.

If any ordered product is not immediately available and is not listed in our online store as such, the Company will inform you as soon as possible by phone or e-mail and bears no further responsibility.

  1. Limitation of liability

The Company, in the context of its transactions through the online store, is not responsible and does not bear any liability for compensation for any damage or loss arising from the cancellation of orders, non-execution or delay in their execution, for any reason whatsoever. The Company does not guarantee the availability of the products displayed in the e-shop, but informs the interested customer based on the relevant data about their availability or not and undertakes in case of change of their status, to inform the customers in time about the non-availability and bears no further responsibility.

Our e-shop includes the content (i.e. information, names, photos, illustrations), products and services “exactly as they are”. In no case is the Company liable for any loss (positive, special or negative, which indicatively and not restrictively, divisively and/or cumulatively consists in loss of profits, data, monetary satisfaction, etc.) that a user or a third party may suffer due to a reason related to the operation or not of this e-shop and/or the use of this e-shop and/or inability to provide services and/or products and/or information and/or from any non- permitted third party interventions in the displayed products and/or services and/or information made available through our e-shop.

The Company is responsible only for willful act and gross negligence in case of delay in the delivery of ordered products and for misleading or incorrect information that it provides for products and/or services provided through its website. Our e-shop is not responsible for any technical problems presented to users when they attempt to access this website or during its visit to it and are related to the operation or compatibility of their own infrastructure. The Company also bears no responsibility for acts or omissions of third parties and especially unauthorized interventions of third parties in products and/or information available through the website of the online store www.siganospack.gr.

The links included in the e-shop, lead to pages of the website or in some cases lead the user to go from it (online store) to websites of third party providers, companies, etc. These related websites are not under the control of the Company and the Company is not responsible for the contents of any such website or any link contained in an affiliated website, or any changes or updates of such websites. The Company is not responsible for any broadcasts or for any form of transmission received from any linked website. The Company provides these links in its e-shop only to facilitate the use of the online store, their use is not mandatory for the visitor / customer and the fact that they are included in this present e-shop does not imply that the Company approves or accepts their content.

  1. Intellectual property rights

The website www.siganospack.gr is the official e-shop for the exhibition and distribution of the Company’s products. All content on the website posted by the Company, including images, graphics, photographs, drawings, texts, services and products are the intellectual property of the Company and are protected under the relevant provisions of Greek law, European law and international conventions. Any copying, analogue / digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, recreation or any act which could be considered misleading to the public about the actual provider of the content is prohibited. Any reproduction, re-release, downloading, announcement, dissemination, transmission or any other use of the content in any way or means for commercial or other purposes is permitted only with the prior written permission of the Company. The trademarks, images and logos that represent the Company and/or its e-shop and/or third parties contracted with them as well as their products or services, are exclusive trademarks of the Company and of those third parties and are protected by Greek, EU and international trademark and industrial and intellectual property laws and unfair competition. In any case, their appearance and display on the website www.siganospack.gr should in no way be construed as a transfer or assignment of their license or right to use.

  1. User Obligations

The users of the website and of the e-shop www.siganospack.gr accept and undertake the responsibility not to use the website and e-shop of the Company for sending, publishing, sending by e-mail or transmission by other means of any illegal, harmful, threatening, offensive, disturbing, defamatory, defamatory, vulgar, obscene, or libelous content. Any such act, which constitutes a breach of the privacy of others, expresses empathy, racial, ethnic or other discrimination and may cause harm to minors in any way is strictly prohibited and may not be transmitted in accordance with the law and the provisions in force. Also, any act that may infringe any patent, trademark, trade secret, copyright or other proprietary rights, contain software viruses or any other code, files or programs designed to interrupt, cause damage, or destroy or obstructing the operation of any computer software or hardware, intentionally or unintentionally, violating applicable Greek and Community law and its provisions and harassing third parties in any way and any content, or being used to collect or store users’ personal data is strictly prohibited.

  1. Create an account:

You are given the option to create an account to make your purchases. To create an account on our website, drag the cursor to the upper right of the screen and select “SIGN IN / UP”. Then select the “REGISTER” button, fill in the required information and click the “REGISTER” button. Follow the same procedure in case you want to log in to the account you have already created. Please do not share your username and password with third parties. In case of order through our website from a third party who stole or otherwise became aware of your information, contact us and we will take all necessary actions to cancel the order, but we do not guarantee that we will be able to cancel the order in all particular cases, in which case you will need to pay for the ordered products and you will receive them and in no case do we bear any responsibility for any damage or loss due to that.

  1. Order Procedure & Selection-Purchase of products:

Select the product you are interested in buying by clicking on the icon of the item you want and you will be taken to the relevant page with the detailed description of the product. On this page you can select the quantity of the product you want to buy. After selecting the item you are interested in and the desired quantity, click on the option ‘Add to cart’ and the product / products are automatically transferred to your shopping cart. At the same time, a detailed list of the selected products is displayed on your screen. This status is accessible at any stage of your order, or your navigation at www.siganospack.gr. For an overview of the status of the items you have in your cart (My Cart) just drag your cursor over the icon of the shopping cart at the top right of your screen, which lists the number of products to be purchased or click on the option “Cart”. You apply the same procedure for each product you are interested in acquiring.

Completing your order: To complete your order you should review your shopping cart as described above and then select “Buy”. You are immediately transfered to a new page where the contents of your shopping cart are listed in detail (product name, code, price per item, desired quantity, partial total), you are given the option to choose shipping method, final set and option of payment method (and costs of each payment method) and you are asked to fill in your details or log in to your account if you already have registered on our website.

Changing the purchase quantity: In case you want to increase or decrease the quantity in an item, enter the desired quantity in the corresponding field and then press the “update quantity in the basket” button and the quantity of the items you are interested in is automatically refreshed.

Deleting one of the products in the shopping cart: If you want to delete one of the products you have selected from your order, press the ‘delete product from the cart’ button and it will be automatically removed from your shopping list.

Once you have reached the items and the desired number of products you want to order and you have fill out the requested information, proceed to ‘Order’ by clicking on the corresponding button. All information about the customer (name, address, telephone numbers) and the payment method are displayed immediately.

Choice of payment methods: To complete the ordering process, select one of the suggested payment methods.

Successful registration of the order: Your order is considered to have been successfully registered in our system when an email is sent to your account, with detailed information related to your purchase. The Company makes every effort to provide high quality services. In case there is a pending issue in your order then a corresponding e-mail will be sent to you. Alternatively we will contact you on the phone number you have given us when you created an account or registered the order on our site. There is no way to deactivate these updates, the sending of which is a prerequisite for the proper progress of your order. We invite you to ensure that these e-mails can reach you and keep them throughout the duration of our transaction. It is your obligation, in case you do not receive the relevant e-mails, in accordance with the general terms governing our transactions, to inform us without delay.

In the following cases, before shiping the order, it is necessary to confirm your order by phone:

  1. Orders delivered our trucks (within Heraklion)
  2. Shipping with a transport agency of your choice.

All offers are valid for a predetermined period of time provided that the offered item is also available and in stock. The Company may, according to its commercial policy, determine the maximum number of pieces per transaction in cases of offers. The charges will be made based on the prices that were valid and were posted on www.siganospack.gr at the date and time of submission of the order.

The Company is not responsible for any spelling or numerical errors in the descriptions, prices, offers or discounts at www.siganospack.gr. In case of error, every possible effort is made to restore it, as soon as possible. It is noted that in cases of wrong prices due to human error, the price given by the “registry” is always considered valid.

Prices and offers are valid until the end of the respective promotions or until stocks are exhausted. Changes to the prices and offers may be made without prior notice to the customers.

Product prices include VAT

You may choose between the following delivery methods:

For Heraklion:

  1. Pick up from WING PACK IKE stores.
  2. Shipping by our own means of transport.

Delivery takes place only on working days Monday to Friday

Delivery is made on the sidewalk or at the entrance of the store and the delivery time depends on the itinerary of the medium (Usually between 10:30 and 16:00).

For orders from 30 € and more.

  1. Shipping by Courier.

Shipping costs depend on the volume and weight of the order.

Minimum shipping charge € 2.30 + 24% VAT.

For areas outside Heraklion:

  1. Pick up from WING PACK IKE stores.
  2. Shipping with cooperating transport agencies of Siganospack.gr.

Shipping costs depend on the volume and weight of the order.

They concern the transfer to the office / warehouse of the transport agency in your area.

For remote areas the nearest transport agency may be located in the center of your county.

  1. Shipping with a transport agency of your choice.

For orders up to 30 euros, delivery to the transport agency (in Heraklion) is charged 3 € + VAT 24%.

For orders over 30 euros, delivery to the transport agency is free. The fare of the transport company is borne by the recipient.

  1. Shipping by Courier.

Shipping costs depend on the volume and weight of the order.

Minimum shipping charge € 2.3 + VAT.

The courier cooperating with WING PACK IKE is ELTA Couriers.

In case your area is not covered by the ELTA courier network then you will need to pick up at the nearest post office.

Shipping costs are listed upon completion of the order. The delivery time depends on the special circumstances and in each case you will be notified when completing your order. The Company and its associates take all the necessary measures for the timely transfer of your order according to the delivery schedule, however, neither the arrival time nor the exact delivery time of the order products can be guaranteed, as they depend on the conditions of transport. The Company is not responsible for any delays due to force majeure events such as strikes, severe weather conditions etc. In case of any delays the Company will make every effort to inform you.

Also, your order may be delayed in case it is impossible to communicate by phone and / or by e-mail (e-mail) with you (if there is a problem with your order, either in relation to the product or in relation to payment) because eg your details you have entered are not properly updated. In case the product you ordered is no longer in stock, an employee of our company will contact you immediately to give you all the alternatives.

The customer has the opportunity through the platform www.siganospack.gr to choose the way he wishes as delivery method.

The above can be affected by situations of force majeure such as bad weather conditions, ports strikes etc.

It should be noted that in the event of the goods being shipped to you, in accordance with the above, the risk of loss or damage of the goods is transferred to you as a consumer, when you or a third party designated by you and different from the carrier has acquired physical possession of the goods . However, the risk is transferred to the consumer upon delivery to the carrier, if the carrier has been instructed by the consumer to transport the goods and this option has not been offered by the supplier, subject to the consumer’s rights against the carrier.

  1. Payment Methods & Transaction Security

After confirming the items and the quantity you wish to obtain, you complete your order by choosing the desired payment method. The online store www.siganospack.gr allows payment in the following ways:

The payment methods are the following:

  1. a) Cash upon delivery:


We accept cash upon delivery for receipt from our physical stores and for delivery to your place with our own trucks (for Heraklion customers). There is also the possibility of cash on delivery via courier with a charge of three euros (3.00 €) + 24% VAT.


Telephone confirmation of the order is required for cash on delivery payment. Also, according to the legislation there is a maximum limit on the amount of cash on delivery or cash in the amount of five hundred euros (€ 500.00).



  1. b) Deposit in the accounts of our company:


Beneficiary: WING PACK IKE:


Alpha Bank                           IBAN GR4501407880788002002021673

Eurobank                              IBAN GR2702603300000140200816273

Piraeus Bank                        IBAN GR0801727610005761094734087

National Bank of Greece    IBAN GR3301102040000020444059271

Viva Wallet                           IBAN GR0770100000000468831835871


Any wire costs are borne by the customer.



  1. c) Payment by credit or debit card.


We accept all Visa and Mastercard credit cards.

By placing your orders in our online store and completing your order, you will be transferred to the bank’s site, where in a secure environment you can fill in your credit card details. You must be present upon receipt of your order with your credit card and ID. If the order is made on behalf of a company then the credit card you use must be in the name of the company.


The security of transactions is ensured by the personal password that you are asked to enter when creating an account at siganospack.gr. In order to access any of your personal information you must first log in to your account by entering your username and password. For this reason, you should not share this information with any third party. We also advise you to create a password using symbols along with alphanumeric characters as well as change your password at regular intervals.


For purchases with your credit card you will be automatically transferred to the secure environment of Viva, where you will enter your card details. Your credit card details are in no way disclosed or kept by our Company and / or the siganospack.gr website nor is any database of credit card details kept. You should also be present when receiving your order with your credit card and ID. In this case (ie payment by credit card) it is not allowed to receive the order from a third party. If the order is made on behalf of a company then the credit card you use must be corporate.


  1. Return – Replacement of Products




Returns, via www.siganospack.gr or after the customer’s contact with the call center, are made only on products that are in good condition for sale and only when the product packaging has not been opened, it is sealed in its factory condition and the product is not used. The return can be made within 10 days from the date of receipt. The cost of transport to the warehouse of Siganospack.gr is borne by the sender.

In any case, before returning a product, you should contact us to give you your return code. (RMA code)



If an order does not arrive or does not match the description, we will refund the full amount of your purchases and the delivery costs.


Returns after delivery of the order due to an error of the store:


In all cases in which other than the sold goods are delivered, by type or quantity or there is a missing property which has been previously agreed in writing with the Company, the customer returns the products to the Company, which will check and find the error. In this case, the costs of returning the products to the company as well as the costs of return of the right ones to the customer are borne by the Company as long as the method of return proposed by the company is observed.

For returns due to a store error, the customer must contact the Company by phone at +30 2810 317575, +30 2810 316830 or at [email protected] beforehand.


Returns of defective product

The return of the products, which are considered defective upon delivery will be accepted within ten (10) calendar days from their delivery to the customer. Also, the product must not be damaged and must have all the original documents that accompanied the product (eg receipt etc.) and its complete packaging. In these cases the following applies:

– The product is picked up and checked to determine the defect reported by the customer.

– Provided that they have been previously received and checked by the Company, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in case the customer does not want replacement, the money of the original purchase will be returned to the customer. The refund is made in the same way as the initial payment was made to the Company.

– In particular, in case of payment by credit card, the Company will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any action appropriate under the contract drawn up with the customer, without the Company having any further responsibility. Following this, the Company does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be done by returning his money to him from the physical stores of the Company. In case of payment by cash on delivery and in case of payment by bank wire, a reverse bank wire will be made from the Company’s accounts to the customer.

– Shipping costs both for the return of the products to the Company and for the return to the Customer of the replaced product are borne by the Company.

– In case the products are returned damaged or incomplete the Company has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other notice in full or partial offset of this claim against the customer.

RIGHT OF WITHDRAWAL: We inform you that according to Law 2251/1994, as amended and in force, as consumers you have a period of fourteen (14) calendar days to withdraw from the contract remotely, without stating the reasons, and we will return your money. For sales contracts this period expires fourteen (14) calendar days from the day on which the consumer or a third party designated by him, other than the carrier, acquires physical possession of the goods. You can exercise the right of withdrawal by choosing one of the following ways: 1) by using the withdrawal form of our website, 2) by making any other clear statement that presents your decision to withdraw from the contract. Upon receipt of this statement by the customer, the Company is obliged to send a confirmation of receipt of the withdrawal statement as soon as it reaches it.

The Customer must within 14 days from the day he notified the company his request for withdrawal, to return the product(s), in accordance with the terms of this paragraph. Following the declaration of withdrawal, the Company is obliged to return the payment within 14 days of receipt of the products. Shipping costs are not refundable in case the customer had chosen a delivery method other than the cheapest standard delivery method offered by the Company. The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of payment by credit card, the return will be made as follows: in case in which – until the withdrawal and return of the item – the price has been paid to the Company by the Bank, the Company will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will proceed then in any action appropriate under the contract drawn up with the customer without the Company having any further responsibility. Following this, the Company does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option “collection from the store”, the refund will be done by returning his money to him from the physical stores of the Company. In case of payment by cash on delivery and in case of payment by bank wire, a reverse bank wire will be made from the Company’s accounts to the customer.

It should be noted that the customer is responsible to compensate the Company if he made use other than necessary to determine the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting the good in use. The Company will provide any information necessary to the customer regarding the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the packaging or putting the products into use, their value is automatically reduced, as the product is characterized as “used” and the customer must compensate the company for reducing the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as “used” is examined on a case by case basis and is determined by the company and is usually in the range of 20% -30%. The Company is entitled to agree with the customer its compensation even with mutual set-off.

– In case the withdrawal concerns the provision of services, the customer must pay an amount in accordance with the provided until the withdrawal statement services.

– In case the products are returned damaged or incomplete the Company has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other notice in full or partial offset of this claim. against the customer.

The right of withdrawal, as provided in Articles 3e to 3a for distance and off-premises contracts, shall not apply to the following indicative cases: on custom ordered items, service contracts after full service, if the execution has begun with the prior express consent of the acknowledging that he will lose his right of withdrawal once the contract has been fully executed by the supplier of the goods or if the execution has begun with the prior explicit consent of the consumer and confirmation by him that he thus loses the right of withdrawal.

For the return of defective items, please contact the Company at +30 2810 317575, +30 2810 316830 or at [email protected]. We remind you that the seller is responsible for real defects and lack of agreed properties in accordance with articles 534 et seq. of the Civil Code. The rights of the consumer are under the protection of the relevant provisions of law No 2251/1994 on Consumer Protection (FEK A’ 191 / 16.11.1994) as it is currently in force. For any issue that is not explicitly mentioned in these terms of use, the current legislation applies.


In any case, before returning a product, you should contact us to give you your return code. (RMA code)


  1. Modification / Cancellation of Order

If you have completed the process and you wish to modify / cancel your order, you can do so before its shipment to you and within 24 hours from the moment of completion In order to modify / cancel your order please contact the Company at +30 2810 317575, +30 2810 316830 or at [email protected].

  1. Warranty.

Siganospack.gr also provides a guarantee for third party products (products that are not manufactured and / or assembled by or on its behalf, and which siganospack.gr resells). While, it does guarantee for the fit of a sold product for any specific purpose.

  1. Online Dispute Resolution

The Online Dispute Resolution – ODR platform of the European Commission has been operating since 15/02/2016, allowing both consumers and traders to resolve their disputes online, whether they are related to domestic or cross-border transactions. The ODR is directly linked to the competent Alternative Dispute Resolution (ADR) bodies in each country, which undertake the handling of complaints. Each dispute resolution body applies its own rules and procedures. These are usually simpler, faster and less expensive than going to court. However, the choice of body must be agreed by both parties. In Greece the competent body is the Independent Authority “Consumer Ombudsman” http://www.synigoroskatanaloti.gr/index.html.

The process is carried out in four stages: 1) Submitting a complaint, 2) Agreement on a dispute resolution body, 3) Processing the complaint by the dispute resolution body, 4) Result and termination of the complaint. The process is easy, completed electronically and serves all EU countries. The body must decide within 90 days.

  1. Informative e-mails and newsletters

The Company sends informative emails at regular intervals, if you wish to receive the company news. The same is true if you have chosen to subscribe to the Newsletter. Those emails from www.siganospack.gr are send to you only if you choose so and for as long as you wish. The Company is not responsible for the failure to deliver the newsletters to their destination, although it makes every effort with ISP’s (Internet Service providers). The newsletters may end up in the spam folder, so please check it regularly. In case you no longer wish to receive informative e-mails by sending an e-mail to [email protected]. In no case, however, the Company discloses personal data and information about name, surname, home address, etc. to third parties