Return policy

Return – Replacement of Products

 

Returns:

 

Returns, via www.siganospack.gr or after the customer’s contact with the call center, are made only on products that are in good condition for sale and only when the product packaging has not been opened, it is sealed in its factory condition and the product is not used. The return can be made within 10 days from the date of receipt. The cost of transport to the warehouse of Siganospack.gr is borne by the sender.

In any case, before returning a product, you should contact us to give you your return code. (RMA code)

 

Refund:

If an order does not arrive or does not match the description, we will refund the full amount of your purchases and the delivery costs.

 

Returns after delivery of the order due to an error of the store:

 

In all cases in which other than the sold goods are delivered, by type or quantity or there is a missing property which has been previously agreed in writing with the Company, the customer returns the products to the Company, which will check and find the error. In this case, the costs of returning the products to the company as well as the costs of return of the right ones to the customer are borne by the Company as long as the method of return proposed by the company is observed.

For returns due to a store error, the customer must contact the Company by phone at +30 2810 317575, +30 2810 316830 or at info@siganospack.gr beforehand.

 

Returns of defective product

The return of the products, which are considered defective upon delivery will be accepted within ten (10) calendar days from their delivery to the customer. Also, the product must not be damaged and must have all the original documents that accompanied the product (eg receipt etc.) and its complete packaging. In these cases the following applies:

– The product is picked up and checked to determine the defect reported by the customer.

– Provided that they have been previously received and checked by the Company, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in case the customer does not want replacement, the money of the original purchase will be returned to the customer. The refund is made in the same way as the initial payment was made to the Company.

– In particular, in case of payment by credit card, the Company will be obliged to inform the issuing Bank of the cancellation of the transaction and the bank will then proceed to any action appropriate under the contract drawn up with the customer, without the Company having any further responsibility. Following this, the Company does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option “collection from the store”, it will be done by returning his money to him from the physical stores of the Company. In case of payment by cash on delivery and in case of payment by bank wire, a reverse bank wire will be made from the Company’s accounts to the customer.

– Shipping costs both for the return of the products to the Company and for the return to the Customer of the replaced product are borne by the Company.

– In case the products are returned damaged or incomplete the Company has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other notice in full or partial offset of this claim against the customer.

RIGHT OF WITHDRAWAL: We inform you that according to Law 2251/1994, as amended and in force, as consumers you have a period of fourteen (14) calendar days to withdraw from the contract remotely, without stating the reasons, and we will return your money. For sales contracts this period expires fourteen (14) calendar days from the day on which the consumer or a third party designated by him, other than the carrier, acquires physical possession of the goods. You can exercise the right of withdrawal by choosing one of the following ways: 1) by using the withdrawal form of our website, 2) by making any other clear statement that presents your decision to withdraw from the contract. Upon receipt of this statement by the customer, the Company is obliged to send a confirmation of receipt of the withdrawal statement as soon as it reaches it.

The Customer must within 14 days from the day he notified the company his request for withdrawal, to return the product(s), in accordance with the terms of this paragraph. Following the declaration of withdrawal, the Company is obliged to return the payment within 14 days of receipt of the products. Shipping costs are not refundable in case the customer had chosen a delivery method other than the cheapest standard delivery method offered by the Company. The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of payment by credit card, the return will be made as follows: in case in which – until the withdrawal and return of the item – the price has been paid to the Company by the Bank, the Company will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will proceed then in any action appropriate under the contract drawn up with the customer without the Company having any further responsibility. Following this, the Company does not bear any responsibility for the time and manner of execution of the rebuttal, which is regulated by the aforementioned contract. In the case of cash payment, if the customer had chosen the option “collection from the store”, the refund will be done by returning his money to him from the physical stores of the Company. In case of payment by cash on delivery and in case of payment by bank wire, a reverse bank wire will be made from the Company’s accounts to the customer.

It should be noted that the customer is responsible to compensate the Company if he made use other than necessary to determine the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting the good in use. The Company will provide any information necessary to the customer regarding the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the packaging or putting the products into use, their value is automatically reduced, as the product is characterized as “used” and the customer must compensate the company for reducing the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as “used” is examined on a case by case basis and is determined by the company and is usually in the range of 20% -30%. The Company is entitled to agree with the customer its compensation even with mutual set-off.

– In case the withdrawal concerns the provision of services, the customer must pay an amount in accordance with the provided until the withdrawal statement services.

– In case the products are returned damaged or incomplete the Company has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other notice in full or partial offset of this claim. against the customer.

The right of withdrawal, as provided in Articles 3e to 3a for distance and off-premises contracts, shall not apply to the following indicative cases: on custom ordered items, service contracts after full service, if the execution has begun with the prior express consent of the acknowledging that he will lose his right of withdrawal once the contract has been fully executed by the supplier of the goods or if the execution has begun with the prior explicit consent of the consumer and confirmation by him that he thus loses the right of withdrawal.

For the return of defective items, please contact the Company at +30 2810 317575, +30 2810 316830 or at info@siganospack.gr. We remind you that the seller is responsible for real defects and lack of agreed properties in accordance with articles 534 et seq. of the Civil Code. The rights of the consumer are under the protection of the relevant provisions of law No 2251/1994 on Consumer Protection (FEK A’ 191 / 16.11.1994) as it is currently in force. For any issue that is not explicitly mentioned in these terms of use, the current legislation applies.

 

In any case, before returning a product, you should contact us to give you your return code. (RMA code)